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Training
can be provided in time and cost effective formats:
Training can be provided in 4
hour, 1 or 2-day segments or in a series of short programs and
followed up by email or phone coaching as needed.
What's
the approach? Real Time Application
An interactive, accelerated learning...
"see one, do one, teach one" approach
is used.
Workshops enable participants to take home new practices for immediate
use whether it's with customers, peers, employees,
patients, bosses, managers or investors.
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Participants said...
"I
found the role-playing exercise
very educational. Nance Guilmartin
has a wonderful presence and is
a great educator!"
"Knowledge imparted with a smile,
sense of humor and sincerity =
compassion and caring that all
participants feel. Nance loves
her work and it shows."
"Learned
to pause - not easy
but invaluable in our fast-paced
work and it's made all the
difference in increased customer
loyalty and profits."
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The
Power of Pause®:
Improves Problem Solving and Effective Communication
A practical workshop that challenges employees, of
any level in an organization, to learn
Communication Power ToolsT in order to:
- Confirm understanding, not just of what they
heard, but what someone really meant
- Learn the powerful, but rarely taught art and
multi-level process of listening
- Respond thoughtfully under heated circumstance
- Get curious instead of reactive, advance listening
skill
- Clarify expectations - of customers, patients,
peers, bosses, etc.
- Identify the hidden problem or solution beneath
what's initially presented at the surface
Courageous
Conversations:
Advanced Workshop on Difficult Conversations
Individuals
will have the chance to be proactive, to apply skills to
current situations and leave with a plan for addressing them and
for moving forward.
Advanced session teaches individuals or teams:
-
Practical, powerful worksheet process to become
less
reactive and to apply emotional intelligence
- To
prepare for and have vital, often difficult or sensitive
conversations
- To more effectively deal with long-standing or breaking
point problems
- To handle personnel challenges with high potential or under
performing staff
- Resolve conflicts involving project management, who's
really in charge, accountability and customers.
Mentor
and Executive Coaching:
Training Senior Executives/Managers to Bring Out The
Best in their People
Clients
asking for this program are on a good to great fast
track. They can't afford to lose good people, wonder whether
others can become even better, and want to provide extra
attention to their best performers.
That's why they want their executives (CEOs, VPS,
Deans) as well as senior and middle managers to quickly
advance their ability to provide timely, honest and
constructive feedback and appreciation in ways that take staff
to much higher levels of performance.
They also want executives to become adept at holding staff
accountable for high performance while learning to
be curious about what may have been misunderstood or
unknown by either party. Training enables participants to
offer better mentoring to maximize staff performance and
can dramatically increase the executive's self-awareness
about valuable opportunities for their own professional
growth.
The format for this training varies depending upon goals,
existing skills and budget. It can be provided one-one,
in
a small group, via phone or a combination of approaches.
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"I have to admit that several of my
senior managers questioned the need
to have a class on the topic of listening.
Not only have our bankers become
better listeners, but we are now more
comfortable asking questions that may
have difficult answers but are necessary
to building a relationship of trust with
our affluent clients."
Steven D. Hayworth -
Chairman, President and
CEO - Gibraltar Private Bank and Trust
"Just
one day after your "Courageous Conversations"
workshop, we used the techniques you taught us to uncover the
"real" problem with a key client. Our account
is
back on solid ground and we look forward
to working
with you
in the future."
Jens Bang, President and
Chief Operating Officer, Cone, Inc.
"I
have personally worked with Nance
on a multitude of training workshops over the past 10
years. She has conducted ½ day, full day and 2
day sessions for our entire agency on topics
including effective listening and communications,
how to have courageous and difficult conversations
and advanced communication skills. We
have witnessed first hand the positive
effects of the workshops, resulting in
increased and more effective communication among
employees, between managers and between account teams
and the client."
Carlyn
Jefford, VP
- HR, Cone, Inc.
"Your
workshop on Team Building and
Customer Relations Skills was
the best
session our trainers have
ever attended.
You
presented the subject matter in a way that the participants
had never thought of.
What impressed me the most was how you
incorporated our pre-seminar discussions regarding the
division's goals and the areas
that were holding the team
back.
Now we're moving forward!"
David
Anderson
Director
Personnel, Clean Harbors Environmental Services, Inc.
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TRAINING
/ Workshops
Examples
of recent
Workshops/Training provided include:
Power
of Pause® and Communication Power Tools
Training Programs have been provided to senior managers around
the country, (technology, banking, transportation logistics,
telecommunications, public relations, sales, medicine) and
most recently, at Florida International University at the
Business School, the Honors College, the Online University and
for a cross-functional team providing technology and
change-management problem solving throughout the university.
Listening Workshop for Educators: Princeton, New Jersey 5th
Annual
Music Together Directors Meeting Over 100 educators
received an advanced listening and communications Workshop to assist with parent, teacher, child, and peer conversations.
This international organization offers a unique approach to
early childhood music development for very young children and
their parents, teachers, and other caregivers.
CME Conference featured workshop presenter: Multiple Sclerosis
Professionals
Provided several workshops to help people learn to apply the
power of listening and compassionate communication even at the
most challenging moments of living and working with this
disease. Emcee and communications workshop for a CME
conference of neurology nurses. Iowa and Florida.
College Course on Powerful Conversations: Tufts University
The Art of Conversation: Listen and Be Heard in Today's
World
was a semester long course for Tufts University students.
Nance taught them to strengthen their awareness of what blocks
their (and others') ability to communicate and how to better
create a listening for their speaking by first cultivating a
capacity to truly understand what someone else said and meant.
Read more about it in The Tufts Daily.
Advancing Communication Skills for Nurses, Doctors, and
Medical Professionals
Series of customized Power of Pause® workshops across the
country offered medical professionals advanced training in
communication and listening skills for use with peers, staff,
patients, and the patient's caregivers. Baptist Hospital,
Miami; University of Miami School of Nursing; Covenant
Hospital, Milwaukee; Froedert Medical College, Wisconsin;
Barrow Neurological Center, Phoenix; Sylvester Cancer Center,
Miami; Society for Humanism in Medicine.
Gilda's Club in North Texas: Cancer Patient and Support
Workshop
Nance
donated a communications workshop to staff, volunteers, and
members of Gilda's club (patients, survivors and family) who
are learning to live with cancer in their families.
Participants learned how to deal with 'unhealing'
conversations, how to ask for what would be more helpful, how
to 'get curious not furious' and understand not just what
people say but also what they mean.
Courageous Conversations Workshops and 1-1 executive
training have been provided to various clients around the
country to advance their conflict resolution skills and teach
them the skills and application of emotional intelligence to
effectively use the "How to Successfully Have Successful
Difficult Conversations" worksheet.
Michigan
Medical Society Workshop on Mentoring and Developing a
Mentoring Program for the state. Focused on communication and
group dynamic skills.
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