Bridging Communication Gaps in a Transforming, Time-Challenged World 





in a time-challenged world

What's the one overriding challenge organizations have in common?  Not enough time.  It is a primary obstacle to growth. Success today demands training and abilities to get the most out of the time you, your employees and your customers, patients or colleagues have by:

  • Having important, yet often postponed conversations about conflicts or concerns

  • Being curious or avoiding making assumptions about another's viewpoint when you disagree; maybe you missed something in translation

  • Listening at 100% levels - even when you don't think you have the time

  • Learning to pause long enough to understand whether what someone said is what you heard and is what you heard what they meant

  • Maintaining focus and self control when the heat is on with a colleague, an employee or a client and learning to quickly get to the underlying issues

  • Avoiding jumping to conclusions about the problem. or the solution

Regardless of what role you play in an organization - having these skills can make all the difference between winning and losing. Between healing a patient and being ineffective. Between getting a job done and delivering extraordinary results.

"Without question, the training programs you delivered to 
Gibraltar Bank have had a great
impact on me and my colleagues. 
This has directly resulted in more
business for our company."

Steven D. Hayworth -
Chairman, President and 
CEO - Gibraltar Private Bank and Trust

Training can be provided in time and cost effective formats: 

Training can be provided in 4 hour, 1 or 2-day segments or in a series of short programs and followed up by email or phone coaching as needed.

What's the approach?  Real Time Application

An interactive, accelerated learning...
"see one, do one, teach one" approach is used.

Workshops enable participants to take home new practices for immediate use whether it's with customers, peers, employees, patients, bosses, managers or investors.

 Participants said...

"I found the role-playing exercise
 very educational.  Nance Guilmartin
 has a wonderful presence and is
 a great educator!"

"Knowledge imparted with a smile, 
sense of humor and sincerity =
compassion and caring that all
participants feel.  Nance loves
her work and it shows."

"Learned to pause - not easy
but invaluable in our fast-paced
work and it's made all the 
difference in increased
loyalty and profits."

include, but are not limited to:

The Power of Pause®: 
Improves Problem Solving and Effective Communication

A practical workshop that challenges employees, of any level in an organization, to learn 
Communication Power ToolsT in order to:

- Confirm understanding, not just of what they heard, but what someone really meant

- Learn the powerful, but rarely taught art and multi-level process of listening

- Respond thoughtfully under heated circumstance

- Get curious instead of reactive, advance listening skill

- Clarify expectations - of customers, patients, peers, bosses, etc.

- Identify the hidden problem or solution beneath what's initially presented at the surface

Courageous Conversations: 
Advanced Workshop on Difficult Conversations

Individuals will have the chance to be proactive, to apply skills to current situations and leave with a plan for addressing them and for moving forward.  

Advanced session teaches individuals or teams:

- Practical, powerful worksheet process to become less
reactive and to apply emotional intelligence

- To prepare for and have vital, often difficult or sensitive

- To more effectively deal with long-standing or breaking point problems

- To handle personnel challenges with high potential or under performing staff

- Resolve conflicts involving project management, who's really in charge, accountability and customers.



Mentor and Executive Coaching:  
Training Senior Executives/Managers to Bring Out The Best in their People

Clients asking for this program are on a good to great fast track. They can't afford to lose good people, wonder whether others can become even better, and want to provide extra attention to their best performers. 

That's why they want their executives (CEOs, VPS, Deans) as well as senior and middle managers to quickly advance their ability to provide timely, honest and constructive feedback and appreciation in ways that take staff to much higher levels of performance. 

They also want executives to become adept at holding staff accountable for high performance while learning to be curious about what may have been misunderstood or unknown by either party. Training enables participants to offer better mentoring to maximize staff performance and can dramatically increase the executive's self-awareness about valuable opportunities for their own professional growth.  

The format for this training varies depending upon goals, existing skills and budget. It can be provided one-one, in 
a small group, via phone or a combination of approaches.

"I have to admit that several of my 
senior managers questioned the need
to have a class on the topic of listening. 

Not only have our bankers become 
better listeners, but we are  now more comfortable asking questions that may
have difficult answers but are necessary
to building a relationship of trust with
our affluent clients."

Steven D. Hayworth -
Chairman, President and 
CEO - Gibraltar Private Bank and Trust







"Just one day after your "Courageous Conversations" workshop, we used the techniques you taught us to uncover the "real"  problem with a key client. Our account
is back on solid ground and we look forward 
to working with you in the future."

Jens Bang,
President and 
Chief Operating Officer, Cone, Inc.

"I have personally worked with Nance
on a multitude of training workshops over the past 10 years.  She has conducted ½ day, full day and 2 day sessions for our entire agency on topics including  effective listening and communications, how to have courageous and difficult conversations and  advanced communication skills.  We 
have witnessed first hand the positive
effects of the workshops, resulting in
increased and more effective communication among employees, between managers and between account teams and the client."     

Carlyn Jefford, VP - HR, Cone, Inc.






Your workshop on Team Building and 
Customer Relations Skills was the best 
session our trainers have  ever attended. 
You presented the subject matter in a way that the participants had never thought of.  What impressed me the most was how you incorporated our pre-seminar discussions regarding the  division's goals and the areas 
that were holding the team back. 
Now we're moving forward!"

David Anderson
Director Personnel, Clean Harbors Environmental Services, Inc.

Customized workshops can be created based on the needs of your organization.
Email for more information

TRAINING / Workshops

Examples of recent Workshops/Training provided include:

Power of Pause® and Communication Power Tools

Training Programs have been provided to senior managers around the country, (technology, banking, transportation logistics, telecommunications, public relations, sales, medicine) and most recently, at Florida International University at the Business School, the Honors College, the Online University and for a cross-functional team providing technology and change-management problem solving throughout the university.

Listening Workshop for Educators: Princeton, New Jersey 5th Annual

Music Together Directors Meeting Over 100 educators received an advanced listening and communications Workshop to assist with parent, teacher, child, and peer conversations. This international organization offers a unique approach to early childhood music development for very young children and their parents, teachers, and other caregivers. 

CME Conference featured workshop presenter: Multiple Sclerosis Professionals    

Provided several workshops to help people learn to apply the power of listening and compassionate communication even at the most challenging moments of living and working with this disease. Emcee and communications workshop for a CME conference of neurology nurses. Iowa and Florida. 

College Course on Powerful Conversations: Tufts University

The Art of Conversation: Listen and Be Heard in Today's World
was a semester long course for Tufts University students. Nance taught them to strengthen their awareness of what blocks their (and others') ability to communicate and how to better create a listening for their speaking by first cultivating a capacity to truly understand what someone else said and meant. Read more about it in The Tufts Daily.

Advancing Communication Skills for Nurses, Doctors, and Medical Professionals

Series of customized Power of Pause® workshops across the country offered medical professionals advanced training in communication and listening skills for use with peers, staff, patients, and the patient's caregivers. Baptist Hospital, Miami; University of Miami School of Nursing; Covenant Hospital, Milwaukee; Froedert Medical College, Wisconsin; Barrow Neurological Center, Phoenix; Sylvester Cancer Center, Miami; Society for Humanism in Medicine.

Gilda's Club in North Texas: Cancer Patient and Support Workshop

Nance donated a communications workshop to staff, volunteers, and members of Gilda's club (patients, survivors and family) who are learning to live with cancer in their families. Participants learned how to deal with 'unhealing' conversations, how to ask for what would be more helpful, how to 'get curious not furious' and understand not just what people say but also what they mean.

Courageous Conversations Workshops
and 1-1 executive training have been provided to various clients around the country to advance their conflict resolution skills and teach them the skills and application of emotional intelligence to effectively use the "How to Successfully Have Successful Difficult Conversations" worksheet.

Michigan Medical Society Workshop on Mentoring and Developing a Mentoring Program for the state. Focused on communication and group dynamic skills.


Power of Pause® is a Registered Trademark    Copyright © Nance Guilmartin     All rights reserved