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          | Bridging Communication Gaps in a Transforming, Time-Challenged World  |  
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                |  | APPLIED LEARNING WORKSHOPS What's the approach?   Applied learning.
 No matter what the venue, an interactive, applied learning...
 
 "SEE ONE - DO ONE - TEACH ONE"
 approach is used.
 
 Workshops, speeches, and consulting enable participants to take home new practices for immediate use with customers, peers, employees, and investors.
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                | Courageous Conversations™: One day advanced session teaches individuals or teams a practical but powerful process for preparing for and having important conversations dealing with: intractable problems, pricing, personnel, promotions, profits, strategy, conflicts, projects, and customers.  MORE   Power of Pause®: One day session challenges employees of any level in an organization to learn communication power tools to clarify expectations, respond thoughtfully under heated circumstances, get curious instead of reactive, and learn to identify the hidden problem or solution beneath what's initially presented at the surface. MORE   Healing Conversations:  This 1-2 hour session teaches professionals and the general public the art of offering, asking for and receiving comfort during life's inevitably awkward or difficult moments. MORE
 Customized workshops can be created based on the needs of your organization.
 Please Email for more information
  RESULTS:
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                |   "Just 
                      one day after your Courageous Conversations workshop, we 
                      used the techniques you taught us to uncover the "real" 
                      problem with a key client. Our account is back on solid 
                      ground and we look forward to
                        working with you in the 
                      future."
 Jens Bang -  President and Chief 
                      Operating Officer, Cone Inc.
 
                    FACILITATED MEETINGS
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 "Your workshop on Team Building and Customer 
                    Relations Skills was the best coaching session our trainers 
                    have ever attended. You presented the subject matter in a 
                    way that the participants had never thought of. What 
                    impressed me the most was how you incorporated our 
                    pre-seminar discussions regarding the division's goals for 
                    2002 and the areas that were holding the team back. Now 
                    we're moving forward!"   David Anderson -
                     Director Personnel, 
                    Clean Harbors Environmental Services, 
Inc. |  
                | CEU CREDITS    Keynotes and Workshops can be offered in a format that 
                        qualifies for Continuing Education Credits.  Several 
                        workshops and keynotes have already been approved for 
                        CEU credits by the AMA and other professional 
                        organizations seeking to educate their members in 
                        communication, listening, and conflict resolution 
                        skills.
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